Summary: 29jili collects personal data to operate your account, process payments, verify your identity, and keep our platform secure. We follow Philippine Data Privacy Act (RA 10173) requirements in full. We never sell your data. You have clear rights to access, correct, and delete your information at any time by contacting us at support@29jili.best.
1. Introduction and Who We Are
This Privacy Policy describes how 29jili ("we", "us", "the Platform", "29jili") collects, processes, stores, and protects the personal information of players and visitors who use the 29jili platform at 29jili.best and any associated services.
29jili operates as an online gaming platform serving players in the Philippines. As a personal information controller under Republic Act 10173 (the Data Privacy Act of 2012), 29jili is responsible for ensuring that all personal data processed on this platform is handled lawfully, fairly, and transparently in accordance with the Act and the implementing rules and regulations issued by the National Privacy Commission (NPC).
If you have any questions about this Privacy Policy or how 29jili handles your personal data, you may contact our Data Protection Officer (DPO) at any time via email at support@29jili.best or through the Live Chat feature within the 29jili platform. We will respond to all privacy-related inquiries within five (5) business days.
By registering an account with 29jili or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
2. Personal Data We Collect
29jili collects personal data from you through several means — directly when you register and use your account, automatically as you interact with our platform, and in some cases from third-party sources as part of identity verification and fraud prevention. Here is a breakdown of the data we collect and why.
2.1 Data You Provide Directly
| Category | Data Collected | When Collected |
|---|---|---|
| Identity | Full legal name, date of birth, gender | Account registration and KYC |
| Contact | Philippine mobile number, email address | Account registration |
| Government ID | ID type, ID number, scan/photo of valid Philippine ID, selfie | KYC verification |
| Financial | GCash number, Maya account, bank account name and number, transaction records | Deposits and withdrawals |
| Communication | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
2.2 Data Collected Automatically
When you use the 29jili platform, certain data is collected automatically as part of standard platform operation:
- Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile carrier.
- Usage data: Pages visited, games played, bet amounts and outcomes, session start and end times, features used, and navigation patterns.
- Location data: Approximate location based on IP address (country and city level only). We do not access your device's GPS location.
- Cookies and tracking data: Session identifiers, preference cookies, and analytics data. See Section 6 for full cookie details.
2.3 Data from Third Parties
29jili may receive personal data about you from third parties in the following limited circumstances:
- Identity verification providers who confirm the authenticity of Philippine government-issued IDs submitted during KYC.
- Payment processing partners (such as GCash and Maya infrastructure providers) who confirm transaction status and sender identity for deposits and withdrawals.
- Fraud prevention services that flag suspicious activity patterns associated with known fraudulent accounts.
In all cases, 29jili only requests and receives the minimum data necessary from third-party sources for the specific purpose at hand.
3. How We Use Your Personal Data
29jili uses your personal data for clearly defined purposes. We do not use your data for anything beyond what is described in this section without obtaining your explicit consent first.
| Purpose | Data Used |
|---|---|
| Creating and managing your 29jili account | Name, contact info, date of birth |
| Verifying your identity and age (KYC) | Government ID, selfie, date of birth |
| Processing deposits and withdrawals | Payment account details, transaction records |
| Providing customer support | Contact info, account activity, support history |
| Detecting and preventing fraud, money laundering, and prohibited conduct | Identity data, device data, transaction patterns, IP address |
| Complying with legal and regulatory obligations (including AMLA reporting) | Identity data, transaction records |
| Personalising your platform experience and game recommendations | Usage data, game history (anonymised where possible) |
| Sending you marketing communications (only if you have opted in) | Email address, mobile number |
| Improving platform performance and fixing bugs | Technical data, usage data (aggregated and anonymised) |
4. Legal Basis for Processing
Under Republic Act 10173 and its implementing rules, 29jili processes your personal data under the following legal bases:
- Contractual necessity: Processing required to fulfil our obligations under the 29jili Terms and Conditions — including account creation, payment processing, game delivery, and customer support.
- Legal obligation: Processing required to comply with Philippine laws, including the Anti-Money Laundering Act (RA 9160 as amended), the Data Privacy Act, and any applicable gaming regulations.
- Legitimate interest: Processing carried out in pursuit of 29jili's legitimate business interests, including fraud prevention, platform security, and product improvement, where these interests are not overridden by your rights and interests.
- Consent: Processing for which you have given specific, informed, and freely given consent — primarily for marketing communications. You may withdraw this consent at any time without penalty.
5. Data Sharing and Disclosure
29jili does not sell, rent, or trade your personal data. We share your data only in the following limited and controlled circumstances:
5.1 Service Providers
We share data with carefully selected third-party service providers who process data on our behalf under strict data processing agreements. These include: payment gateway operators (GCash, Maya infrastructure), identity verification providers, cloud hosting and data storage providers, customer support platform providers, and analytics service providers. All service providers are contractually prohibited from using your data for any purpose beyond the specific service they provide to 29jili.
5.2 Game Providers
When you play games on 29jili, limited session data (such as a pseudonymous player ID and bet values) may be transmitted to the relevant game provider to facilitate game delivery and record the outcome. Game providers do not receive your full identity or contact information unless expressly required by their integration and disclosed to you.
5.3 Legal and Regulatory Authorities
29jili may disclose your personal data to Philippine government agencies, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other lawful authorities when we are legally required to do so by court order, legal process, or applicable regulation. We will notify you of such disclosure where we are legally permitted to do so.
5.4 Business Transfers
In the event of a merger, acquisition, or sale of all or part of 29jili's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under this Privacy Policy will continue to apply.
6. Cookies and Tracking Technologies
29jili uses cookies and similar tracking technologies on its platform. A cookie is a small text file stored on your device that allows our platform to recognise you across sessions, remember your preferences, and gather usage analytics.
6.1 Types of Cookies We Use
Required for the platform to function. Includes session management, login authentication, and security tokens. Cannot be disabled without affecting platform functionality.
Remember your settings and preferences — such as your preferred language, game display options, and notification settings — so you don't have to re-enter them every session.
Help us understand how players use 29jili — which pages are visited most, how long sessions last, which games are most popular, and where technical errors occur. Data is aggregated and anonymised.
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the 29jili platform.
7. Data Retention
29jili retains your personal data only for as long as it is needed for the purposes for which it was collected, or as required by applicable Philippine law.
- Active account data (identity, contact, payment info): Retained for the duration of your account and for five (5) years after account closure, in compliance with Philippine anti-money laundering record-keeping requirements.
- KYC documents (ID scans, selfies): Retained for five (5) years from the date of verification, or as required by applicable law.
- Transaction records (deposits, withdrawals, bets): Retained for five (5) years from the date of each transaction.
- Customer support records: Retained for three (3) years from the date of the last interaction.
- Marketing consent records: Retained until you withdraw consent, plus one (1) year for audit purposes.
- Analytics data: Aggregated and anonymised data may be retained indefinitely as it cannot be linked back to individual players.
When your data is no longer required, 29jili securely deletes or anonymises it in accordance with our internal data disposal procedures.
8. Security Measures
29jili takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, theft, and disclosure.
All data in transit between your device and 29jili servers is encrypted using industry-standard TLS 1.2 or higher protocols.
Sensitive data stored on 29jili servers — including identity documents, financial data, and passwords — is encrypted at rest.
In the event of a data breach that poses risk to data subjects, 29jili will notify the NPC and affected players within 72 hours of detection.
Access to personal data is restricted to 29jili staff on a strict need-to-know basis. All staff handling personal data are trained in data privacy obligations.
29jili conducts regular internal and third-party security assessments to identify and address vulnerabilities in our systems and processes.
29jili supports two-factor authentication (2FA) for player accounts, adding an additional layer of protection against unauthorised access.
Your responsibility: Account security is a shared responsibility. 29jili protects data on our side; you protect it on yours by using a strong, unique password, enabling 2FA, and never sharing your login credentials. If you suspect your account has been compromised, contact 29jili support immediately.
9. Your Data Subject Rights
Under Republic Act 10173, you have the following rights as a data subject. These rights apply to all personal data 29jili holds about you and can be exercised at any time by contacting us at support@29jili.best.
You have the right to request a copy of all personal data 29jili holds about you, along with information about how it is being processed. We will respond to access requests within 30 calendar days.
If any personal data 29jili holds about you is inaccurate or incomplete, you have the right to have it corrected. You can update basic account information directly in your account settings, or contact our support team for changes to KYC-verified data.
You may request deletion of your personal data from 29jili's systems. Note that this right is subject to legal limitations — we are required by law to retain certain records for up to five years. Data that is not subject to a legal retention requirement will be deleted within 30 days of a valid erasure request.
You have the right to object to certain types of processing — in particular, processing for direct marketing purposes. If you object to marketing, 29jili will stop sending marketing communications immediately. You may also object to processing based on legitimate interest grounds; we will evaluate the objection and respond within 30 days.
You may request a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON). This right applies to data you have provided directly to 29jili and which is processed on the basis of consent or contract.
If you believe 29jili has processed your personal data in violation of RA 10173 or this Privacy Policy, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Details of the NPC complaint process are available on the NPC's official website.
To exercise any of the above rights, send your request to support@29jili.best with the subject line "Data Privacy Request – [Your Right]" and include your full name, the email address associated with your 29jili account, and a description of your request. We may need to verify your identity before processing the request.
10. Children's Privacy
29jili's services are strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under 18. If you are under 18, you must not register an account or use 29jili's services.
If 29jili becomes aware that personal data has been collected from a minor, we will promptly delete that data, close the associated account, and, if appropriate, report the matter to relevant Philippine authorities. If you are a parent or guardian and believe a minor is using 29jili, please contact us immediately at support@29jili.best.
11. Changes to This Privacy Policy
29jili reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or the services we offer. When material changes are made, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify you directly via email or an in-platform notification.
Your continued use of 29jili after a Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using 29jili and may request account closure as described in our Terms and Conditions.
We encourage you to review this Privacy Policy periodically. Previous versions are available on request by emailing support@29jili.best.
Contact our Data Protection Officer: For any privacy-related concerns, data subject rights requests, or questions about how 29jili handles your personal information, reach out to our DPO at support@29jili.best. You may also use the Live Chat feature within the 29jili platform for real-time assistance. We aim to respond to all privacy inquiries within five (5) business days.
Related Policies and Pages
The full rules governing your 29jili account, bonuses, payments, and use of the platform.
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